7.9  Customer Care System (General)

(a)  The Service Provider shall provide Customer Care Systems in accordance with this PS4 and the relevant PS4 Method Statements capable being accessed by the Authority any member of the public or any other stakeholder at all times (and for the avoidance of doubt on the basis of twenty four (24) hours a day and three hundred and sixty five (365) (or, in the case of a leap year, three hundred and sixty six (366)) days a year).

(b)  The Service Provider shall not disclose the details of any customer transactions except to the Authority, and the operation of any information systems shall comply with the requirements of clause 38 (Data Protection Act) and clause 35 (Intellectual Property Rights) of the Contract.