7.15  Performance Measurement

The Service Provider's performance under this PS4 shall be measured as follows:

(a)  PS4 Performance Target A: shall be calculated by counting the number of telephone calls or correspondence that the Service Provider fails to respond to fully as required to within the prescribed periods for response in Table 4 in paragraph 7.13 of this PS4. Adjustment shall be calculated in accordance with the Payment Mechanism PS4 Performance Target A;

(b)  PS4 Performance Target B: shall be calculated by counting the number of Data Sets that the Service Provider fails to record accurately any Adjustments shall be calculated in accordance with the Payment Mechanism;

(c)  PS4 Performance Target C: shall be calculated by counting the number of events that change the status of any Data Set on the MIS that the Service Provider fails to record accurately within one (1) day of the occurrence of such recordable event. Any adjustment shall be calculated in accordance with the Payment Mechanism;

(d)  PS4 Performance Target D: shall be calculated by counting each day the MIS is not available in any Month.  Any Adjustment shall be calculated in accordance with the Payment Mechanism ;

(i)  PS4 Performance Target D: shall be calculated by counting the number of instances where access to the Service Providers systems electronically by the internet or telephoning the free-phone number in any Month, Any Adjustment shall be calculated in accordance with the Payment Mechanism.