8.12  Performance Targets

(a)  The Service Provider shall meet the following levels of performance in order to avoid any Adjustments of the Unitary Charge under this PS5:

(i)  PS5 Performance Target A:  The Service Provider shall provide the information, data and other assistance required pursuant to paragraph 8.4 within ten (10) Business Days of such request (or such other time as the parties may agree) and in a form that enables Authority to report on the BVPI's and LP's;

(ii)  PS5 Performance Target B:  The Service Provider shall provide the information set out in the 15Monthly Service Report and the Annual Service Report by the date indicated in paragraphs, 8.5 or paragraph 8.6 (as the case may be) in such form that all requirements of the relevant part of paragraph 8.5 or of paragraph 8.6 (as the case may be) are satisfied;

(iii)  PS5 Performance Target C:  All other information requested or required by the Authority pursuant to this PS5 shall be provided within the time periods specified in this PS5 (or if no time period is specified within a reasonable time) and is in such form as is suitable for its intended purpose, where the intended purpose is made known to the Service Provider;

(iv)  PS5 Performance Target D:  The Service Provider shall carry out the Customer Satisfaction Survey in the manner and at the time required by paragraphs 8.7.

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15  Authority, It should be noted that the Monthly Service Report and Annual Service Report are not intended to be used for financial reporting.