8.13  Performance Monitoring

(a)  The Service Provider's performance under this PS4 that be reported as follows:

(i)  in accordance with the PS5 Method Statements;

(ii)  in accordance with the provisions of the Contract and in particular Schedule 17 (Monitoring and Reporting).

(b)  The Monthly Service Report shall include all the above information and supporting data and in particular details of all correspondence, request and complaints made and the Service Providers response to each.