9.19  Performance Reporting

The Service Provider's performance under this PS6 shall be reported as follows:

(a)  in accordance with the relevant PS6 Method Statements;

(b)  in accordance with the provisions of the Contract and in particular Schedule 17 (Monitoring and Reporting);

(c)  the following PS6 Performance Target A specific monitoring and reporting requirements:

(i)  the date and time that every Service Failure was reported to the Service Provider or observed by the Service Provider;

(ii)  the time taken to rectify the Service Failure and the action required for so doing;

(iii)  the category of the Service Failure (as set out in Table 3 in paragraph 6.15);

(iv)  the action taken in respect of every Service Failure.

(d)  All the above information and supporting data shall be included in the Monitoring Report.  In addition a report shall be annexed to each Monitoring Report and presented to the Monitoring Meeting.  The report shall show reported Service Failures not responded to and rectified (if rectifiable using all reasonable endeavours) within the specified rectification times and those which have been noted as Service Failures of an exactly similar type to another Service Failure in the same Month.