10.4  Performance Monitoring

(a)  The Service Provider's performance under this PS7 that be reported as follows:

(i)  in accordance with the PS7 Method Statements; and

(ii)  in accordance with the provisions of the Contract and in particular Schedule 17 (Monitoring and Reporting).

(b)  The Monitoring Report shall include all the above information and supporting data and in particular details of all correspondence, request and complaints made and the Service Providers response to each.