11.12  Performance Monitoring

The Service Provider's performance under this PS7 that be reported as follows:

(a)  the parties will assess the actual rate of progress and compare it with the relevant PS8 Method Statement.  This shall be reported to the Authority as part of the Monitoring Report.  The Service Provider's performance against the relevant PS8 Method Statement 1B shall be reported in the Annual Service Report, the requirements of which are set out in PS5 of this Output Specification;

(b)  in accordance with the Method Statements in Schedule 5 (Method Statements);

(c)  in accordance with the provisions of the Contract and in particular Schedule 17 (Monitoring and Reporting);

The Monitoring Report shall include all the above information and supporting data and in particular details of all correspondence, request and complaints made and the Service Providers response to each.