Performance Standard 4 (PS4)

6.6  Where in any one (1) Month the percentage of time during which the Customer Care System is available is less than or equal to fifty per cent (50%) of the time it should be available as required by paragraphs 14.2 and 15.1(e) of the Output Specification, a Service Default Termination Point shall accrue to the Service Provider, in addition to the relevant Adjustment due in accordance with paragraph 4.12 of Part 2 of this Payment Mechanism.

6.7  Where in any one (1) Month the percentage of time during which the Management Information System is available pursuant to paragraphs 14.1 and 15.1(d) of the Output Specification is less than or equal to fifty per cent (50%) a Service Default Termination Point shall accrue to the Service Provider, in addition to the relevant Adjustment due in accordance with paragraph 4.11 of Part 2 of this Payment Mechanism.