Schedule 8 Payment Mechanism
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Part 2 Performance Standard Adjustments
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4. Performance Standard 4 (PS4) - Contract Management And Customer Interface
4.
Performance Standard 4 (PS4) - Contract Management And Customer Interface
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PS4 Performance Target A - Response Times
PS4 Performance Target B - Accuracy of the Management Information System
PS4 Performance Target C - Updates to the Management Information System
PS4 Performance Target D - Availability of the Management Information System
PS4 Performance Target E - Availability of the Customer Care System