PS4 Performance Target E - Availability of the Customer Care System
4.12 Adjustments in respect of the availability of the Customer Care System pursuant to PS4 Performance Target E as set out in paragraph 15.1(e) of the Output Specification during the Month shall be calculated in accordance with PS4 Table 5:
PS4 Table 5
% of time in the Month during which the Customer Care System is available pursuant to paragraph 14.2 of the Output Specification | |
>95% and ≤100% | £nil |
>85% and ≤95% | £300 (Indexed) |
>70% and ≤85% | £600 (Indexed) |
>50% and ≤70% | £1,250 (Indexed) |
≤50% | £5,000 (Indexed) and a Service Default Termination Point shall be awarded |