Adjustment Formula

5.4  Failure to comply with the requirements of PS5 Performance Target D as set out in paragraph 17.1(d) of in the Output Specification shall lead to Adjustments to the Monthly Unitary Charge in the Month following the Month in which the results of Customer Satisfaction Survey have been or should have been presented to the Authority.

5.5  A failure shall be determined as a failure to comply with any of the provisions of paragraphs 16.8 to 16.12 (inclusive) of the Output Specification.

5.6  Each event of failure to comply with a provision of paragraphs 16.8 to 16.12 (inclusive) of the Output Specification shall result in an Adjustment calculated in accordance with PS5 Table 2.

PS5 Table 2

5.7  If the failure to carry out Customer Satisfaction Surveys in accordance with paragraphs 16.9 and/or 16.10 of the Output Specification continues beyond the end of the Month following the date when the information should have been provided or the task should have been carried out then the Adjustments set out in PS5 Table 2 shall be doubled from the previous Month's Adjustment each Month until the required information has been provided or required task completed.