1  Definitions

In each part of this Schedule 11 the following expressions (in addition to those specified in Schedule 1 (Definitions, Interpretation and Construction)) shall, save where the context or the express provisions of this Contract otherwise requires or admits, have the following meanings:

1999 Act means the Local Government Act 1999 (and any amendments thereto)

Annual Service Plan shall have the meaning given to it in paragraph 3.2 of this Schedule 11

Annual Service Report shall have the meaning given to it in paragraph [♦] of the Output Specification

Audit Commission Performance Indicators means the Audit Commission's Library of Local Performance Indicators as updated from time to time and available at: http://www.local-pi-library.gov.uk/thelibrary.html

Authority Change Notice shall have the meaning given to it in the Change Protocol

Best Value Assistance and Reporting Method Statement means [♦]

Best Value Duty means the duty imposed on the Authority by Section 3 of the 1999 Act in relation to, inter alia, the Service

Best Value Improvement Plans means the plan referred to in paragraph [♦] of the Output Specification

Best Value Inspector means an officer, agent or employee of the Audit Commission or other Relevant Authority empowered to inspect the Authority's compliance with the Best Value Duty in accordance with Part 8 of the Local Government and Public Involvement in Health Act 2007 (Local Services: Inspection and Audit) and Best Value Inspection shall be interpreted accordingly

Best Value Performance Indicators means the Best Value Performance Indicators, Audit Commission Performance Indicators and Local Performance Indicators and/or the National Performance Indicators for the Service or any other performance indicators published in Guidance or Legislation as may be issued by the Secretary of State from time to time as specified in paragraph [♦] of the Output Specification

CAA Change shall have the meaning given in the Change Protocol

CAA Change Notice shall have the meaning given in paragraph 3.1 of this Schedule 11

CAA Date means the date or dates of any Comprehensive Area Assessment to be conducted by the Authority, as notified by the Authority to the Contractor in accordance with paragraph 4.1 of this Schedule 11

CAA Plan shall have the meaning given to it in paragraph 4.6 of this Schedule 11

Comprehensive Area Assessment means any comprehensive area assessment of the Authority's services (including the Services) undertaken by the Audit Commission or any other Relevant Authority or competent authority pursuant to any Legislation and Guidance issued by the Secretary of State, Audit Commission or any other competent authority from time to time

Comprehensive Performance Assessment means any comprehensive performance review of the Authority's services (including the Services) undertaken by the Audit Commission or any Relevant Authority pursuant to Section 99 of the Local Government Act 2003 or otherwise

Customer Satisfaction Survey shall have the meaning given to it in the Output Specification

Local Performance Indicators shall have the meaning set out in the DCLG guidance document "Best Value Performance Indicators: 2005/06" as supplemented by the DTLR guidance "Use of Local Performance Indicators in the Best Value Regime" (2001);

National Performance Indicators means the single set of national indicators published in "The New Performance Framework for Local Authorities & Local Authority Partnerships" published by the Secretary of State October 2007 as supplemented by the "National Indicators for Local Authorities and Local Authority Partnerships: Handbook of Definitions" published by the Secretary of State 1 April 2008 or any other national performance indicators issued by any competent authority relating to performance for local authorities and/or local authority partnerships as may be issued from time to time