4  Implementation

4.1  If the Authority has not objected pursuant to paragraph 2.4, the Service Provider shall, within twelve (12) Business Days of receipt of the Low Value Change Request, proceed to implement the required Change within the timescales specified in the Catalogue.  Where no timescales are specified in the Catalogue, the Service Provider shall implement the required Low Value Change within fifteen (15) Business Days of commencement of the Low Value Change or such other period as is specified in the Catalogue or agreed between the parties.  

4.2  The Service Provider shall implement the required Low Value Change so as to minimise any inconvenience to the Authority and shall notify the Authority when it believes the Low Value Change has been completed.

4.3  Paragraph 6.2 (Implementation), paragraph 6.3 (Implementation) and paragraph 6.4 (Implementation) of Part 1 (General Provisions) shall apply.

4.4  Any dispute pursuant to this Part 2 may be referred by either party to the Dispute Resolution Procedure, provided that the Service Provider shall, where such dispute concerns the cost of the Low Value Change and if instructed so to do by the Authority, carry out or implement the Low Value Change within the prescribed timescales notwithstanding the dispute.

4.5  Where the Service Provider has either:

(a)  failed to provide a response pursuant to paragraph 2.1 within fifteen (15) Business Days of the date of the Low Value Change Request; or

(b)  have provided a response pursuant to paragraph 2.1 but has failed to fully implement the Small Value Change within ten (10) Business Days of the date that has been determined or agreed in accordance with paragraph 2.4 or paragraph 4.1 as being the date on which the Low Value Change should have been implemented,

then the Authority may notify the Service Provider that the Low Value Change Notice is withdrawn and following such notification, the Authority may procure the implementation of the Low Value Change without further recourse to the Service Provider and the provisions of paragraph 7 (Implementation of a Change by the Authority) of Part 1 (General Provisions) shall apply.