16.2.2 Market communication

The communication strategy should include specific processes to ensure bidders are properly briefed as the project progresses. Information outside the tender documentation needs to be communicated to bidders in a timely manner. The more controversial or high-profile the project, the more important these processes become.

Communication occurs either directly or indirectly with the broader infrastructure market. The market is particularly interested in the efficiency of processes, their predictability, probity and the like. It is important that communication about a project is consistent with the actions of the procurement team. For example, if the project is to include broad consultation with interested parties, interaction should be visible and any outcomes must be properly considered in developing the project.