12.2.2  General Services Specifications

General Services Specifications may be set for the following key performance areas:

(a)  management - that adequate management, reporting, communication and safeguarding systems are in place, that there is appropriate operating committee attendance at committee meetings38 and that there is adequate reporting of performance against KPIs;

(b)  staff and development - that there are no staff shortages and there is adequate staff training and development;

(c)  policy and strategy - that there is compliance with all Laws, Good Industry Practice (as appropriate), prescribed health policies, prescribed work policies, procedures and practices and all other applicable quality standards (including appropriate environment and emergency management systems);

(d)  liaising and resources - that there is adequate liaising between parties and information management and that the private party is providing adequate resources (equipment and consumables); and

(e)  Performance Monitoring System - that the private party responds to and rectifies Service Failures within specified periods.

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38  See section 13.4 of Chapter 13 (Performance monitoring and review).