12. Service requirements and Services Specifications
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12.3 Service Failures
12.3
Service Failures
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12.3.1 Performance parameters for assessing delivery of Contracted Services to the Services Specifications
12.3.2 Service Failure
12.3.3 Types of Service Failure
12.3.4 Availability Failures and Incident Failures - response and rectification times
12.3.5 Reporting Failures
12.3.6 Repeated Failures