12.3.6  Repeated Failures

(a)  A Repeated Failure occurs where the same Service Failure or substantially the same Service Failure occurs on more than a specified number of occasions over a specified period.

(b)  Where Repeated Failures are in respect of Availability Failures, Incident Failures or Quality Failures that occur within specified consecutive periods, this may, in certain jurisdictions, lead to an escalation of abatement.