13.2.1  Monitoring rights of government43

Government (through the contract administrator) may also monitor and review the private party's performance and the PMS. Except where costs are payable by the private party, as described in section 13.3.3, such monitoring and review by government will be at government's cost. These additional monitoring rights may include the use of:

(a)  customer satisfaction surveys;

(b)  audit processes;

(c)  scheduled and unscheduled reviews and inspections; and

(d)  feedback from facility users (including, where appropriate, of the core services) as to the adequacy and quality of the facility or the Contracted Services being provided by the private party.

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43  By way of clarification, the intention of this section 13.2.1 is to provide a mechanism for government to review and monitor the private party's performance under the project agreement, not to introduce additional service requirements.