Ref.

Performance Standard

Frequency

Method

Failure Measurement

Rectification Times

Priority Level

Containment

Rectification

SP 1

Emergency Faults are Contained within the Containment Time and Rectified within the Rectification Time.

Monthly

Determined by default.

Failure to contain and/or rectify within agreed times

30 minutes

4 hours

High

SP 2

Urgent Faults are Contained within the Containment Time and Rectified within the Rectification Time.

Monthly

Determined by default.

Failure to contain and/or rectify within agreed times

30 minutes

8 hours

Medium

SP 3

Routine Faults are Contained within the Containment Time and Rectified within the Rectification Time.

Monthly

Determined by default.

Failure to contain and/or rectify within agreed times

1 hour

48 hours

Low

SP 4

Reactive repairs undertaken in accordance with their operational task based method statements.

Determined by default.

1 hour

Medium

P 5*

The Contractor shall provide the information set out in paragraph 9.5 no later than [        ] in each Contract Year

Annual

Review of management information

Failure to provide information

n/a

n/a

High

SP 6*

The Contractor shall maintain hazard notices and safety signs (including those issued by the Authority) and maintain a record of all such hazard notices and safety signs and put in place procedures to ensure they are located and displayed correctly, and are fully serviceable.

Monthly

Determined by default.

Failure to maintain  

4 hours

1 hour

High

SP 7

The Contractor shall carry out the Programmed Maintenance in accordance with the Schedule of Programmed Maintenance.

Quarterly

Determined by default.

Failure to carry out the Programmed Maintenance in accordance with the Schedule.

4 hours

1 week

High