Performance Standard

Performance Monitoring

Ref.

Frequency

Method

Failure Measurement

Rectification Times

Priority Level

Containment

Rectification

PS 8*

Production of draft SPADP in accordance with paragraph 3.2

Annual

Inspection and review of monthly reports and management information

Failure to produce and/ or implement the SPADP

N/A

N/A

High

PS 9*

Implementation of the agreed SPADP

Monthly

Inspection and review of monthly reports and management information

Failure to produce and/or implement the SPADP

N/A

N/A

N/A

PS 10*

[Achievement of each of the Annual Participation Targets] [Implementation of the Marketing and Communications Plan]

[Annual]

[Monthly]

Inspection and review of annual and monthly reports and management information  

Failure [to achieve each of the Participation Targets]  [implement the Marketing and Communications Plan]

N/A

N/A

High

PS 11*

Implementation of the Authority Pricing Requirements

Monthly

Inspection and review of monthly reports and management documentation

Failure to implement the Authority Pricing Requirements, operate Fees and Charges Policy correctly

N/A

N/A

High