Model 1 - Output Specifications
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Schedule 1: Authority's Requirements
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Part 3 - Services Specification
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Part C - Customer Care, Reception and Helpdesk
Part C - Customer Care, Reception and Helpdesk
More Information
1 Definitions
2 Required Outcome
3 Customer Care Plan
4 Reception Helpdesk
5 Helpdesk Facility
6 User Satisfaction
7 Booking System
8 Reporting Requirements
Appendices