1 Definitions
Any terms and expressions used in this Part C of the Services Specification shall bear the same meaning as set out in clause 1 (Definitions and Interpretation) of this Agreement unless set out below or the context otherwise requires:
Ad Hoc Service Request has the meaning given to it in Part A of this Services Specification
Authority's Customer Complaints Procedure means the Authority's Policy of that name
Booking System means the booking system set out in Appendix 2 as updated by the Contractor in accordance with paragraph 7 of this Part C of the Services Specification
Contain has the meaning given to it in the Payment Mechanism
Containment Time has the meaning given to it in the Payment Mechanism
Customer Care Plan means the document set out in Appendix 3 as updated by the Contractor in accordance with paragraph 3 of this Part C of the Services Specification
Estimated Changed Costs has the meaning given to it in paragraph 3.7 and 7.7 of this Part C of the Services Specification
Event has the meaning given to it in the Payment Mechanism
Performance Standards has the meaning given to it in the Payment Mechanism
Performance Monitoring Report has the meaning given to it in the Payment Mechanism
Sports Activities has the meaning given to it in Part B of this Services Specification
Reception Helpdesk means the reception desk for Users providing reception and helpdesk facilities in accordance with paragraphs 4 and 5 of this Part C of the Services Specification
Rectification Time has the meaning given to it in the Payment Mechanism
Rectify has the meaning given to it in the Payment Mechanism
Staff shall have the meaning given to it in Part D of this Services Specification
User Satisfaction Survey means a survey of Users to be carried out in accordance with paragraph 6 of this Part C of the Services Specification
User Satisfaction Survey Date means [date to be inserted]
User Service Standards means the standards of service which the Contractor will endeavour to meet when providing the Services to Users