Service Requirements
2.2 The Contractor is required to provide the following cleaning services:
(a) Routine Cleaning;
(b) Deep Cleaning; and
(c) Reactive Cleaning.
2.3 Routine Cleaning Standards
The Contractor shall provide Routine Cleaning to the standards set out in Table 1 below:
Table 1 - Cleaning Standards
Element | Standard, utilising Good Industry Practice |
Circulation areas | • free of loose dirt, debris, scuffmarks, spillages, grease, chewing gum and other soiling; • high level ledges and surfaces shall be cleaned appropriately, using the correct access equipment; • handrails are clean and free of stains; • area is tidy and uncluttered; and • Zones smell fresh. |
Walls, skirting, ceilings | • internal walls and ceilings are free of dust, film, graffiti and cobwebs; • walls are free of marks caused by furniture; • polished surfaces are of a uniform lustre; and • free of graffiti. |
Interior and exterior windows, glazing and doors (including sills, metal fitments and other fittings) | • external and internal surfaces of glass are cleaned inside and out to maintain transparency; • free from loose dust dirt, smears, finger marks, graffiti or deposits; and • all windows are locked after cleaning and safety latches are in place. |
Floors, treads and mats, skirting, treads and risers | • all floors shall be cleaned in such a way to preserve the floor coverings. They should be clear from removable stains, spillages, marks and adhesions; • no fresh stains shall be evident; • free from loose dirt, debris, dust, grit, litter, chewing gum, marks; • all floors are free of spots, scuffs or scratches; • free from standing water, spillages, grease and any other soiling; • carpets are of an even appearance; • appropriate signage and precautions are taken regarding pedestrian safety on newly cleaned or wet floors; • dust control mats are free from ingrained dust, dirt and stains; • floors periodically treated so that they are free of ingrained dirt, stains, marks and smears; and • toilet rolls, towels, sanitary towels, bar and liquid soap replenished to meet daily needs. |
Furniture fixtures and equipment and signage, walls, blinds, curtains, light fittings and diffusers | • clean, free of dust, marks and spillage, loose and particulate and ingrained dirt, foreign matter, smears; • soft furnishings are free from stains; • blinds free from stains, dirt and dust; and • free of graffiti, stains and scuff marks. |
• Sport Areas; • Swimming pools; • squash courts; • Sun bed Rooms; • Spas; • Indoor Bowls; • Gym Pits; • Soft Play Areas; and any other areas requiring specialist cleaning | • all areas shall be cleaned in such a way to preserve the surfaces; • clear from removable stains, marks and adhesions; • sun bed equipment is cleaned and sanitised after each User, using a proprietary sanitiser at the correct dilution where appropriate. Care should be taken not to use excessive amounts of liquid when cleaning and that sunbeds are disconnected from the mains. |
Toilets, showers, changing areas and other sanitary equipment (including urinals, splash plates, WC pans and pedestals, tops and undersides of WC seats and lids, associated piping and surrounding edges) | • toilet facilities will be free of any permanent odours; • sinks, WCs, urinals, cisterns, shower heads, splash backs, pipework, and edges should be free of all soiling, stains, ingrained dirt, build up of lime scale, streak/smear free finish achieved( including tops and underside of WC seats and lids); • surfaces dried following cleaning to enhance appearance and reduce risk of bacterial load; • metal surfaces, shower screens and mirrors are free from streaks; • wall tiles and wall fixtures (including soap dispensers and towel holders) are free of, smudges/streaks, mould, soap build-up and mineral deposits; • showers are free from stains, odours, mould and body fluids, deposits and accumulations; • sanitary disposal units are clean and functional; • consumable items are in sufficient supply when the Facility is in use; • Wet Side Change Zones and Dry Side Change Zones free from standing water; • lockers free from soiling, stains, ingrained dirt and in working order; • disinfected; and • free of graffiti, finger marks, other marks, ingrained and loose dust, dirt, grease and smears. |
Kitchen fixtures and appliances | • free of grease, dirt, dust, deposits, marks, stains. |
All external areas | • free of litter and foreign matter such as stones, brick and glass. |