Service Requirements

2.2  The Contractor is required to provide the following cleaning services:

(a)  Routine Cleaning;

(b)  Deep Cleaning; and

(c)  Reactive Cleaning.

2.3  Routine Cleaning Standards

The Contractor shall provide Routine Cleaning to the standards set out in Table 1 below:

Table 1 - Cleaning Standards

Element

Standard, utilising Good Industry Practice

Circulation areas

 free of loose dirt, debris, scuffmarks, spillages, grease, chewing gum and other soiling;

 high level ledges and surfaces shall be cleaned appropriately, using the correct access equipment;

 handrails are clean and free of stains;

 area is tidy and uncluttered; and

 Zones smell fresh.

Walls, skirting, ceilings

 internal walls and ceilings are free of dust, film, graffiti and cobwebs;

 walls are free of marks caused by furniture;

 polished surfaces are of a uniform lustre; and

 free of graffiti.

Interior and exterior windows, glazing  and doors (including sills, metal fitments and other fittings)

 external and internal surfaces of glass are cleaned inside and out to maintain transparency;

 free from loose dust dirt, smears, finger marks, graffiti or deposits; and

 all windows are locked after cleaning and safety latches are in place.

Floors, treads and mats, skirting, treads and risers

 all floors shall be cleaned in such a way to preserve the floor coverings.  They should be clear from removable stains, spillages, marks and adhesions;

 no fresh stains shall be evident;

 free from loose dirt, debris, dust, grit, litter, chewing gum, marks;

 all floors are free of spots, scuffs or scratches;

 free from standing water, spillages, grease and any other soiling;

 carpets are of an even appearance;

 appropriate signage and precautions are taken regarding pedestrian safety on newly cleaned or wet floors;

 dust control mats are free from ingrained dust, dirt and stains;

 floors periodically treated so that they are free of ingrained dirt, stains, marks and smears; and

 toilet rolls, towels, sanitary towels, bar and liquid soap replenished to meet daily needs.

Furniture fixtures and equipment and signage, walls, blinds, curtains, light fittings and diffusers

 clean, free of dust, marks and spillage, loose and particulate and ingrained dirt, foreign matter, smears;

 soft furnishings are free from stains;

 blinds free from stains, dirt and dust; and

 free of graffiti, stains and scuff marks.

 Sport Areas;

 Swimming pools;

 squash courts;

 Sun bed Rooms;

 Spas;

 Indoor Bowls;

 Gym Pits;

 Soft Play Areas; and

any other areas requiring specialist cleaning

 all areas shall be cleaned in such a way to preserve the surfaces;

 clear from removable stains, marks and adhesions;

 sun bed equipment is cleaned and sanitised after each User, using a proprietary sanitiser at the correct dilution where appropriate. Care should be taken not to use excessive amounts of liquid when cleaning and that sunbeds are disconnected from the mains.

Toilets, showers, changing areas and other sanitary equipment (including urinals, splash plates, WC pans and pedestals, tops and undersides of WC seats and lids, associated piping and surrounding edges)

 toilet facilities will be free of any permanent odours;

 sinks, WCs, urinals, cisterns, shower heads, splash backs, pipework, and edges should be free of all soiling, stains, ingrained dirt, build up of lime scale, streak/smear free finish achieved( including tops and underside of WC seats and lids);

 surfaces dried following cleaning to enhance appearance and reduce risk of bacterial load;

 metal surfaces, shower screens and mirrors are free from streaks;

 wall tiles and wall fixtures (including soap dispensers and towel holders) are free of, smudges/streaks, mould, soap build-up and mineral deposits;

 showers are free from stains, odours, mould and body fluids, deposits and accumulations;

 sanitary disposal units are clean and functional;

 consumable items are in sufficient supply when the Facility is in use;

 Wet Side Change Zones and Dry Side Change Zones free from standing water;

 lockers free from soiling, stains, ingrained dirt and in working order;

 disinfected; and

 free of graffiti, finger marks, other marks, ingrained and loose dust, dirt, grease and smears.

Kitchen fixtures and appliances

 free of grease, dirt, dust, deposits, marks, stains.

All external areas

 free of litter and foreign matter such as stones, brick and glass.