Service Standards

4.2  The Contractor shall provide a Preventative Pest Control Service and a Reactive Pest Control Service to eradicate any Pests within the Facility and to ensure that the Facility remains free of Pests.  

4.3  The Contractor shall at all times comply with all relevant Legislation, including (without limit) those relating to health and safety, when providing the Preventative Pest Control Service and the Reactive Pest Control Service.

4.4  The Preventative Pest Control Service shall include:

(a)  undertaking whatever survey and treatment measures are necessary to identify the presence (whether actual or potential) of Pests within the Facility at the earliest possible stage and to minimise the need for Reactive Pest Control Services; and

(b)  taking all such measures which are required to ensure that the Facility at all times remains free of Pests.

4.5  The Reactive Pest Control Service shall include:

(a)  investigating and responding appropriately to every occasion where Pests are identified within the Facility (whether by the Contractor or otherwise); and

(b)  monitoring the effects of any measures taken by the Contractor against identified Pests to ensure that such Pests are fully and promptly caught, destroyed and safely removed from the Facility.

4.6  The Contractor shall compile and maintain records of surveys and treatments used (including materials used) for the removal and eradication of Pests.

4.7  The Contractor must not take any measures which endanger any protected species on or adjacent to the Facility.

4.8  The Contractor shall employ or contract with pest control specialists as necessary to fulfil its obligations under this paragraph 4 of this Part E of the Services Specification.