Appendix 1: Performance Standards

Ref.	Performance Standard
		Frequency	Method	Failure Measurement	Rectification Times		Failure Category
					Containment	Rectification
PS 23	Reactive Cleaning of all Events reported to the Helpdesk within the Rectification Times	Per Request	Monthly reports and site visits.	Failure to respond within the response and rectification times.	10 mins 1 Hour N/A	1 hour 4 hours 24 hours	High Medium Low
PS 24	Deep Cleaning of the items set out in paragraph 2.4	[where required] [at least 3 times each Contract Year]	Monthly reports and site visits	Failure to employ required Deep Cleaning	N/A	N/A	High
PS 25	Waste Management and Disposal Service to the Service Standards set out in Table 2 in paragraph 3.3	Monthly	Monthly reports and site visits	Failure to operate a comprehensive system	N/A	1 days	Medium
PS 26*	Safe and efficient methods of catching, destroying and safely disposing of pests	Annually	Monthly reports and site visits	Failure in provision of effective service	N/A	5 days	Medium

* These Performance Standards are Non-Zone Performance Standards as defined in the Payment Mechanism.

The Performance Standards are to be revised and enhanced on a project specific basis to reflect this Part E of the Services Specification.