Ref.

Performance Standard

Performance Monitoring

Promoting Participation

Frequency

Method

Failure Measurement

Rectification Times

Failure Category

Containment

Rectification

PS 27*  

Development and implantation of appropriate operational policies, procedures and practices to ensure food safety and hygiene standards are maintained at all times

Monthly

Review of monthly reports and site visits

Failure to comply with policies, procedures and practices

N/A

N/A

High

PS 28

Prominently displayed tariffs in all [food and beverage areas] [the Café]

Monthly

Review of monthly reports and site visits

Failure to display tariffs

N/A

2 hours

Medium

PS 29*  

Meals and service shall meet User satisfaction with respect to appearance, temperature, timeliness, taste and nutritional value

Monthly/Annual

Review of monthly reports and User Satisfaction Survey

Number of complaints

N/A

N/A

Medium

PS 30

Provision of working and fully provisioned vending machines

Monthly

Review of monthly reports and site visits

Broken or unstocked vending machine

N/A

2 hours

Medium

PS 31

Provision of operational water dispensers with adequate water in the relevant Zones

Per Operational Period

Site visits

Broken or empty water dispenser

N/A

30 mins

High