1.  Event Reported - Notification Time

Notification is deemed to have occurred when;

a)  a member of the Service Provider's staff has identified an Event

b)  the Service Provider's Duty Manager reports an Event following his inspection

The Duty Manager conducts an inspection (and keeps a log of its inspection) of all Zones of each Leisure Facility on each Contract Day (and to include before opening the Leisure Facility and between the hours of 1pm and 5pm) and all Monthly Performance and Annual Performance Standards which would not be derived from an inspection of the Zones at appropriate times given the nature of the Performance Standard. The Duty Manager shall report any Events to the Help Desk following completion of the inspection.

c)  an Event has been notified to a member of the Service Provider's staff or the Help Desk by the Authority's Representative

d)  an Event has been notified to a member of the Service Provider's staff or the Help Desk by a member of the public.