9  Performance Monitoring

9.1  Without prejudice to Clause 26 (Performance Monitoring), the Contract shall comply with the provisions set out in Appendix 6 in relation to the monitoring of and reporting on the Services.

9.2  The Contractor shall notify the Authority's Representative, in writing, if at any time Events logged at the Help Desk show that thirty percent (30%) of the aggregate of weighted Zones (as referred to in Appendix 1) within the Facility are suffering (or could suffer) from Availability Failures.

9.3  The Authority shall be entitled to self monitor the Facility at any time, by way of inspections or spot checks with no notice being given to the Contractor. During any inspection or audit the Authority shall be accompanied by a representative of the Contractor, if requested by the Authority, provided that the Authority has given the Contractor reasonable prior notice of this requirement.

9.4  The Authority shall be entitled to scrutinise the reports and documents that the Contractor is required to prepare pursuant to this Agreement (and in particular the Services Specification) and request additional information which the Authority may reasonably require from the Contractor in order to assess and/or audit such information.  The Contractor shall, at its own cost, provide the Authority with such information.  Where the Authority is not in agreement with the Contractor's paperwork, findings, classifications, categorisations, assumptions and/or opinions, the parties shall meet to agree how to deal with the issue(s) in question, be it by way of Deductions or by the Contractor putting forward proposals to the Authority on how it will improve its current procedures.  If the Parties cannot agree on the required action then the matter shall be referred to the Dispute Resolution Procedure for determination.