Service Specification Reference

Annual Performance Standard

Annual Performance Standard Weighting

Maintenance

PS5

Reporting

PS6

Hazard notices and safety signs

Total

Leisure

PS8

Sports and Physical Activity Development Plan - production

PS9

Sports and Physical Activity Development Plan - implementation

PS10

[Achievement of Annual Participation Targets]

[Implementation of Marketing and Communications Plan]

PS11

Authority Pricing Requirements - implementation

Total

Customer Care, Reception and Helpdesk

PS12

Customer Care Plan – production and revision

PS13

Customer Care Plan – implementation

PS14

User Satisfaction Survey

PS15

Booking System - production  and revision

PS16

Booking System - implementation

Total

Contract Management and Reporting

PS18

Quest – operation and maintenance

PS19

Operation of agreed Management Structure

PS20

Monthly reporting

PS21

Health and Safety Manual – implementation and maintenance

Total

Cleaning, Waste and Pest Control Management

PS26

Pest Control

Total

Catering

PS27

Policies, Procedures, Practices and Standards

PS29

User Satisfaction

Total

Overall Total