Appendix 2 Normal Working Hours

1  Subject to paragraphs 3 to 5 of this Appendix 2, the Service Provider shall carry out Programmed Maintenance at the Facilities during the Access Hours8.

2  The Service Provider may, with the consent of the Authority (which consent shall not be unreasonably withheld) carry out Maintenance Works outside the Access Hours provided always that it shall take into account:

(a)  the likely disturbance to the Authority and Service Users within the immediate area where the Maintenance Works are to be undertaken;

(b)  the likely disturbance to adjacent areas, the Authority and Service Users in those adjacent areas that may be affected by the Maintenance Works to be undertaken in the area(s) identified in paragraph 2(a); and

(c)  compliance with Legislation and Guidance.

3  The Authority may request the Service Provider to carry out Programmed Maintenance outside the Access Hours in the event that the carrying out of such Programmed Maintenance during Access Hours would adversely affect the operational function of the department or area.

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8 These should be defined in the Services Specification on a project specific basis.