3  Scope

3.1  The Contract Management Services consists of the following components:

(a)  the Service Delivery Plans;

(b)  Management& Staffing Arrangements;

(c)  Reporting;

(d)  Performance Monitoring;

(e)  Business Continuity;

(f)  Quality Assurance;

(g)  Best Value;

(h)  Customer Satisfaction;

(i)  Health and Safety; and

(j)  Environmental Management.