Appendix 2 Service Standards

Element

Service Standard

Building Fabric External

including:

 External walls

 Roof

 Fire escapes,

 Walkways,

 Safety barriers

 Balconies

 Eaves

 Rendering

 all elements of the building fabric, including services system components, will be functional, operational and satisfy the performance requirements as specified in the Authority Construction Requirements to maintain the Facilities at its current condition

 sound secure and weatherproof where appropriate

 free from damp penetration or spalling

 claddings, copings and parapets are structurally sound and secure

 free from areas capable of harbouring vermin and/or pests

 chimney stacks/flues are structurally sound and secure and flue is free from blockages/excess soot.

 free from debris and moss growth

Building Fabric Internal

including:

 Internal walls

 Partitions

 ceilings

 all elements of building fabric, including services system component will be functional, operational and satisfy the performance requirements as specified in the Authority Construction Requirements to maintain the Facilities at its current condition

 free from structural cracks and/or deflection

 free from damp and vermin

 free from undue damage

 comply with the requirements set out in CIBSE guidelines

 free from unsealed asbestos

Fixtures and Fittings

including

 doors including magnetic door holders,

 windows and cills,

 hatches,

 vents,

 ironmongery,

 shelving & cupboards,

 railings & racking,

 notice boards & mirrors,

 balustrades

 including observable stains on hinges, locks, catches and handles, and without binding, rubbing or catching in any way;

 will function as intended, and will be free from all but minor surface blemishes and wear and tear

 luminescent strips, signs, notices, warning signs where appropriate are intact, legible and illuminated where appropriate;

 free from corrosion

Floor and Floor Coverings

 complete, according to their specification

 fully fixed to the floor so as not to cause a health and safety hazard;

 free from tears, scoring, cracks or any other damage that is unsightly and/or could cause a health and safety hazard;

 maintained in such a way as to provide a suitable uniform surface (taking into account the pre-existing sub-surface), with minimal resistance, for wheeled beds trolleys, wheel chairs and any other wheeled vehicle in use in the Facilities

Decorative Finishes

including

 paintwork,

 fabric and

 special finishes

 decorative finishes are complete according to their specification,

 free from all but minor surface blemishes or undue wear and tear;

 free from cracks, or any other surface degradation inconsistent with a building maintained in accordance with Good Industry Practice;

Heating and Ventilation Services

including

 humidifiers heaters,

 ductwork,

 inlet/outlet grilles,

 cooling towers,

 boilers,

 heat exchangers, pumps

 all Heating and Ventilation Services will function as intended, at the correct temperatures, pressures and flow rates, voltages and frequency, quality and standards without undue noise or vibration;

 air changes and ventilation levels as required to achieve the Availability Condition;

 ductwork, fittings and pipework will be securely fastened to their intended points of anchorage;

 there will be no leaks of water (or other heating/cooling medium) or air from ventilation systems;

 secure to authorised access only;

 free from corrosion, erosion and organic growth;

 grilles and vents are free from dirt & dust;

Specialist Services

Fire Fighting Equipment

 fire extinguishers and other fire fighting equipment will be maintained in accordance with BS 5306 Part 3 Code of Practice or equivalent

 sound, secure and fixed to their intended point of anchorage

 hydrants, sprinklers and hoses will be fully maintained in and operated at correct operating pressure and capacity;

Lifts

 will have a fully functioning control panel and communications

 no persons will be trapped in a lift for more than 30 minutes

 service lifts are key operated to avoid unauthorised use

Mechanical and Electrical Services

Emergency Power Supply

 standby power source will be operational, secure and tested regularly

 emergency lighting units will comply with BS5299, be free from dust, operational and fully charged

 batteries and battery rooms will be adequately ventilated, free from acid leakage; batteries will be topped up and fully charged

 static inverters will be in working order and not overheat during normal operational loading

HV/LV Infrastructure

 ratings will be clearly marked

 fuse elements or circuit breaker mechanisms in working order

 contacts and connections clean and mechanically tight

 no overheating during normal operating loads

 secure to authorised access only

 recording instruments operational where necessary

 transformers are free from oil leaks

 protective coatings are intact

 IDMT relays and grading charts

 no signs of excessive heating

 electric strength of oil satisfactory

 cable joint boxes free from compound leaks

 marker and covering notices where necessary

Electrical Power and Other Cabled Systems

Hot and Cold Water Systems

Public health and other drainage systems, (including all sanitary ware and associated fittings)

 fire systems will comply with BS 5839

 electrical installations to comply with BS7671 or equivalent

 will be suitable for the environment installed

 lighting conductor should be complete, isolated and comply with BS6651 or equivalent

 light environment will comply with within CIBSE design recommendations

 security and access requirements will comply with NACOSS standards

 deliver water at the temperatures, quality criteria and flow rates defined in guidance documents and as the design intended;

 taps, valves and other related fittings and fixtures function as intended;

 pipe work and fittings will be fastened securely to their intended points of anchorage;

 no drips or leaks of water from pipe work, taps, valves and/or fittings.

 provide a safe and comfortable environment;

 all pipe work and fittings fastened securely to their intended points of anchorage;

 no leakage of waste and/or foul water and/or rain water.