Ref PS

Service Requirements

Performance Standard

Monitoring method

Performance monitoring period

Performance Failure Category

Rectification Period2

Remedial Period

44

The Service Provider will ensure that an adequate continuous supply of energy is available 24 hours a day, 365(6) days per year throughout the Contract Period. This will include standby provision for electrical power, heating and water without disruption to the Facilities and the Service Users.

The integrity and functionality of energy supply to all circuits and distribution networks is not maintained at all times.

2, 3, 4

W

45

The Service Provider will ensure the service is cost effective, comprehensive in nature which addresses all technical, managerial, operational and purchasing issues, and maintains the integrity of supply of each Utility Service.  

A comprehensive Utility Management Service is not provided and/ or not operational.

2, 3, 4, 5

M

46

The Service Provider will agree with the Authority appropriate contingency arrangements to minimise the extent and duration any disruption in utility supply at the Service Provider's expense. Where significant disruption to Authority's operations is as a result of the Service Provider fulfilling its obligation of providing the Utility Services is unavoidable.

Contingency plans are not in place and/ or not reviewed periodically.

2, 3, 4

M

47

The Service Provider will inform the Authority Representative within 5 Business Days of all scheduled interruptions to any Utility Service caused by the Service Provider service provision whether or not it may affect Authority's operations.

The Authority Representative is not notified of any disruption in service supplied to the Facilities.

1, 2, 3, 5

M

48

The Service Provider will ensure that competent, suitably trained, qualified and adequate Staff is available to provide the Utility Management Service.

Staff records do not clearly indicate staff as competent or suitable and suitably qualified.

2, 3, 5

M

49

The Service Provider will have sole responsibility for all external Utility Service infrastructure, from the point of connection to the Utility Provider distribution/connection point to the point of connection to the buildings comprising the Facilities.  This is to be maintained in a fully functioning condition and in compliance with relevant standards and regulations detailed in Appendix 2.

All external utility infrastructure is not maintained to a fully functioning condition.

1, 2, 3, 4, 5

M

50

The Service Provider will develop and implement a Energy  Policy in agreement with the Authority which will include but not be limited to strategy and initiatives for the efficient use of Utility Services supplied to the Facilities; performance monitoring; establishing energy/ Utility Services savings and targets.

An Energy Policy is not in use and has not been approved by the Authority

2, 3, 5

A

51

The Service Provider will ensure all test certificates and appropriate documentation and records are accurately and appropriately compiled, updated and maintained to demonstrate compliance for all statutory and health and safety obligations.

All test certificates and documentation are not updated and available for inspection at any time.

2, 3, 5

M

52

The Service Provider will ensure all information and records are up to date, precise and accurate and available for inspection by the Authority or any other relevant party.

All Utility Services information and records are not updated and available for inspection at any time.

2, 3, 5

M

53

The Service Provider will maintain appropriate records in relation to all specific license requirements where the Authority is responsible for obtaining such licenses for property and buildings comprising the Facilities. Where the Authority is responsible, the Service Provider will only be obliged to maintain records that have been provided to it by the Authority.

All Utility Services licences are not current, documented and available for inspection.

1, 2, 3, 5

M

54

The Service Provider will provide monthly and annual Utility Services reports for the Facilities to include but not be limited to consumption data; performance data; any increase or decrease in capacity; any savings / revenues realised from energy saving initiatives.

Monthly and annual Utility Services reports are not prepared and available.

2, 3, 5

M

55

The Service Provider will provide a Utilities Management Service shall include but not be limited to: monitoring and controlling the performance of buildings, plant and equipment to minimise the consumption of energy and other Utility Services whilst enabling the attainment of optimum environmental conditions required for modern residential care buildings; administering Hazard and Safety Notices, recording, distributing and evaluating such notices and ensuring that all required notification and rectification procedures to the Authority of any equipment or plant failure are complied with/actioned; advising on Utility Services consumption and revenue cost implications throughout the Contract Period for the Facilities upgrading/modernisation schemes and new developments; provision, operation  and management of an effective building management system; form and chair a joint Utility Services working group. This group will meet at least annually and the Service Provider shall agree with the Authority a energy/ Utility Services policy; and inform any Staff of the aims of the Authority's energy policy and are given guidance on its implementation.

•  A Utilities Management Service is not in place and operational; and/ or

•  the performance of buildings and plant are monitored; and/ or

•  all Safety Notices are not posted and all rectification procedures are not complied with/actioned; and/ or

•  procedures are established for the provision of advice on Utility Services related matters to the Authority; and/ or

•  a building management system is not in place and operational; and/ or

•  a joint Utility Services working group is not established and functioning.

1, 2, 3, 4, 5

M

56

The Service Provider will regularly review and amend as required the Utility Services supply specifications such that they are consistent with the requirements of the Authority operations.

Reviews are not completed periodically to meet the requirements of the  Authority's operations.

1, 2, 3, 4, 5

Q

57

The Service Provider will undertake all testing, cleaning, monitoring and maintenance as required to ensure continuity of supply of Utility Services to the Facilities and to demonstrate compliance to relevant health and safety Legislation and Guidance.

All testing, cleaning, monitoring and maintenance procedures are not in place and/ or are not operational.

1, 2, 3, 4, 5

W