Appendix 1
Ref PS | Service Requirements | Performance Standard | Monitoring method | Performance monitoring period | Performance Failure Category | Rectification Period1 | Remedial Period |
58 | The Service Provider will ensure that external areas are free from litter and health and safety hazards. | External areas are not free from litter; and/ or health and safety hazards. | |||||
59 | The Service Provider will provide a comprehensive planned preventative Grounds Maintenance Service at such times and in such a manner the Site meets the Service Standards in Appendix 2, Good Industry Practice, and the Legislation at all times. The planned preventative maintenance will be carried out to actively reduce the risk of reactive repairs and maintenance work. It will include, but not be limited to: hard landscape areas such as roads, paths, car parks, internal/external courtyard; soft landscape areas such as lawns, open areas, internal/external courtyards, external flower beds; external furniture such as street furniture, lighting, seating, tables, signage external staircases and fire escapes; and boundary walls, gates and fences, so that they are properly and safely maintained and remain functional, safe, operationally sound and of good appearance. | PPM is not carried out in accordance with [the Schedule of Programmed Maintenance,] Legislation, Guidance, manufacturer guidelines and Good Industry Practice. | |||||
60 | The Service Provider will produce: (a) (in the agreed format) and submit to the Authority [a schedule of programmed grounds maintenance works] [pursuant to the Review Procedure a Schedule of Programmed Maintenance in accordance with clause 25 (Maintenance) of this Agreement]; 2 (b) [ ] days after the end of each Contract Month a Maintenance Report for the previous calendar month which includes as a minimum: all maintenance (planned or otherwise) undertaken in that month; a schedule of all failures to comply with the requirements of this Service Specification and the Service Provider's procedures in connection with the provision of Asset Maintenance Services as previously agreed with the Authority; details of any request for work over and above the requirements of this Service Specification.3 | • 12 monthly programmes are not produced to the agreed format and issued to the Authority [ ] months prior to the Service Commencement Date and/ or • thereafter [ ] months in advance of each subsequent anniversary of such date; and/ or • monthly maintenance reports are not produced to the agreed format and issued to the Authority [ ] days after the end of each Contract Month. | |||||
61 | The Service Provider will provide a comprehensive reactive repair and maintenance service, including a service giving immediate technical and managerial support and advice. [The Service Provider will respond to Ad Hoc Requests within the Specified Times.] The Service will be consistently delivered, sensitive to Service User needs and responsive to the changing requirement of the residential care services provider.4 | Ad Hoc Requests are not responded to within the specified time and/or [Faults are not Rectified within the Rectification Time]. | |||||
62 | The Service Provider will develop and implement contingency plans throughout periods of adverse weather conditions ensuring that access and egress from the Facilities is maintained throughout periods of adverse weather conditions. This will include gritting, salting, de-icing, snow, ice and leaves clearance. In support of these measures, the Service Provider will provide a [24 hour] rapid response service to clear snow, ice and/or standing water and grit all [ roads, pathways, car parks, and external fire escape routes] to ensure they are safe for use. | Adverse weather plans are not in place and/or have been not been actioned. | |||||
63 | The Service Provider will ensure access routes are maintained to ensure compliance with the Disability Discrimination Act. This will include access routes for cars or minibuses to set down disabled or elderly people at entrances, safely and without hindrance. | Access routes are not maintained and comply with the Disability Discrimination Act | |||||
64 | The Service Provider will maintain pedestrian access routes to ensure they remain safe, clearly segregated from vehicular traffic. | Pedestrian access routes are not safe and in accordance with the Service Standards in Appendix 2. | |||||
65 | The Service Provider will ensure that all replacement materials and components used will be of no lower quality and standard as those detailed within the Authority Construction Requirements. | Lifecycle materials and components are of lower quality and standard than originally installed. |
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1 Where there is a Rectification Period or a Remedial Period this is to be specified. See payment mechanism for other matters that must be dealt with in the Services Specification.
2 Authority to consider whether the Grounds preventative maintenance will be included in the Schedule of Programmed Maintenance pursuant to clause 25 of the Agreement or be a separate programme, as does not have to carried out during Access Hours.
3 Authority to consider whether this is covered by PS 59 and clause 25 of Contract. Note it is set out in the Asset Maintenance Specification.
4 Authority to consider if required as it is implicit in all other Requirements/Standards. However, note a PS is needed for Ad Hoc Service Requests.