Element

Service Standard

General and Circulation Areas

•  roads,

•  paths,

•  car parks,

•  internal/external courtyard  

-  Sound safe and even surface with no potholes or sinkings;

-  Free from standing water, ice, snow;

-  Free from fallen leaves, moss algae or interstitial weeds;

-  Kerbs and edgings are sound;

-  No loose kerbs or paving stones;

-  Road markings are clear and complete;

-  Free from graffiti and or vandalism;

-  Provides provision for good disabled access such as the visually impaired and wheelchair users;

-  Free from litter including cigarette ends and chewing gum residue; and

-  Bins shall be less than 75% capacity and free from mal-odour

External Furniture and structures

-  Sound secure safe and free from damage;

-  Operating at their design performance where applicable;

-  Free from moss algae and/or interstitial weeds;

-  Free from graffiti and or vandalism,

Boundaries

-  Intact safe sound and secure;

-  Free from graffiti and damage;

-  Locks are operational;

-  Free from graffiti and or vandalism;

Gutters and Drains

-  Swept;

-  Free from litter, leaves, weeds and extraneous material;

Trees, Shrubs & Hedges

-  Trimmed, pruned and/or cut to maintain healthy growth and so as to minimise:

-  the risk of crime and or vandalism;

-  the opportunity for storm wind damage;

-  risk of fire;

-  the obstruction of roadways, pathways, car parks, street lighting etc.

-  Are secure and safe;

-  Free from dead or dying branches;

-  Free from litter;

-  Free from disease and/or aphid infestation;

-  Replaced as and when necessary to maintain appearance.

Grassed Areas

-  Shall be of uniform appearance with no patches;

-  Edges shall be trimmed;

-  Free from mole and/or rabbit infestation;

-  Free from fallen leaves, weeds and litter, excrement;

-  Shall be maintained to a uniform length between 25 and 50 mm.

Flower Beds

-  Fully stocked with an appropriate mix of annual, perennial and display plants to provide aesthetically pleasing beds throughout the year;

-  Free from fallen leaves, weeds and litter;

-  Free from disease and/or aphid infestation.

External Signposting

-  Compliant with Legislation and Good Industry Practice- "Wayfinding"

-  Secure and sound

-  Not hinder visibility to car and pedestrians at junctions

-  Be in appropriate locations

-  Highly visible, both day and night

-  Offer clear and concise information

-  Free from graffiti and or vandalism