Appendix 1
Ref PS | Service Requirements | Performance Standard | Monitoring method | Performance monitoring period | Performance Failure Category | Rectification Period2 | Remedial |
66 | The Service Provider will provide a planned Cleaning Service on a [ ] hours a day, 365(6) days per year basis. | The Cleaning Service is not available at the specified times. | |||||
67 | The Service Provider will be responsible for cleaning all Zones to the Service Standards. | The service is not carried out to the agreed frequencies and/ or does not meet the agreed standards. | |||||
68 | The Service Provider will ensure that the Cleaning Service is provided to all Zones within the Access Hours. | Access Hours have not been adhered to. | |||||
69 | The Service Provider will produce cleaning schedules and agree the same with the Authority. The cleaning schedules will be available for inspection upon request. | Comprehensive cleaning schedules have not been produced and are not available upon request. | |||||
70 | The Service Provider will provide a reactive Cleaning Service to address Ad Hoc Service Requests and reported Faults. | Ad Hoc Requests have not been dealt with within the specified time [and/or Rectified within the Rectification Time]. | |||||
71 | The Service Provider will carry out Control of Infection cleans when instructed by the Authority. The procedures to be adopted will be as agreed with the Authority Representative and in compliance with the Authority's Control of Infection Policy. | Control of Infection cleans are not carried out when requested and to required standards | |||||
72 | The Service Provider will be responsible for the deep cleaning of the following items a) soft floor finishes; b) soft furnishings; c) wall washing; d) window cleaning; and e) curtain changing. | Deep cleaning has not been undertaken in accordance with the Service Delivery Plan. | |||||
73 | Cleaning intervals for items requiring deep cleaning will be as set out in the Service Delivery Plan and the affected Zones will be notified at least one month prior to the cleaning being carried out. | [The Authority has not been notified of forthcoming planned deep cleans.] | |||||
74 | The Service Provider will carry out waste duties in accordance with the Waste Management Service Specification and will collect waste from waste receptacles, tie waste bags securely and move to a designated waste area prior to onward collection and disposal | Waste is not collected, bagged and moved correctly. |
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2 Where there is a Rectification Period or a Remedial Period this is to be specified. See payment mechanism for other matters that must be dealt with in the Services Specifications.