Appendix 1
Ref PS | Service Requirements | Performance Standard | Monitoring method | Perf monitoring period | Performance Failure Category | Rectification Period1 | Remedial Period |
75 | The Service Provider will provide safe and efficient methods of catching, destroying and safely disposing of pests (adopting safe and humane procedures). | Safe and efficient methods are not in place for the catching and deposing of pests. | |||||
76 | The Pest Control Service will ensure all insect, bird and rodent control systems are tamper resistant. | Tamper resistant control systems are not in place and maintained. | |||||
77 | The Service Provider will obtain the consent of the Authority for the use of chemical treatments. The Service Provider will ensure the use of chemicals for the Pest Control Service, including pesticides, are strictly controlled and monitored - records of their use must be available for inspection by the Authority. | Approval is not granted for the use of all chemicals and/or COSHH data is not compiled and maintained for all chemicals applied. | |||||
78 | The Service Provider will compile and maintain records and reports of surveys and treatments initiated (including materials used in eradication) | Service report is not delivered by the [agreed] date, to the [agreed standard], to the Authority Representative. | |||||
79 | The Service Provider will provide a plan of proposed Pest Control [quarterly/annually]. The Service Provider will be responsible for providing a planned Pest Control Service for the Facilities in accordance with Legislation and Good Industry Practice. Planned preventative site assessments will be made as (a minimum) to include a night visit, one in the winter months and one in the summer months. | A plan of Pest Control has not been provided within the [agreed] timescale. | |||||
80 | The Service Provider will investigate and respond to every occasion where the building or grounds become subject to pest infestation. | Requests are not attended within the specified time [and/or Faults are not Rectified within the Rectification Time]. | |||||
81 | The Service Provider will provide an eradication plan and provide monitoring until any infestation is eradicated. | Eradication plan is not complete and complied with. |
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1 Where there is a Rectification Period or a Remedial Period this is to be specified. See payment mechanism for other matters that must be dealt with in the Services Specification.