Ref PS

Service Requirements

Performance Standard

Monitoring method

Perf
monitoring period

Performance Failure Category

Rectification Period2

Remedial
Period

82

The Service Provider will be responsible for ensuring that there are agreed systems and procedures in place that are adhered to at all times for the safe handling, segregation, collection and storage of all Waste prior to removal from the Facilities. Such system(s) will be based on risk assessment undertaken by the Service Provider and have the following objectives as a minimum: Comply with the Authority Policy on Waste Management; minimise handling at all stages; implement Waste reduction and minimisation measures wherever practicable.

Safe handling, segregation, storage and collection systems and procedures have not been provided, and/ or risk assessments have not been undertaken and approved by the Authority..

2, 3, 4

M

83

The Service Provider will be responsible for Waste disposal contracts, managing segregation of Waste, monitoring of Waste and providing appropriate management information and advice to the Authority.

Waste contracts are not current and available.

2, 3, 5

Q

84

In accordance with the duty of care set out in section 34 of the Environment Protection Act 1990 and the Environment Protection (Duty of Care) Regulations 1991, the Service Provider will implement, maintain and record auditable Waste controls procedure that as a minimum: records a written description of the Waste which includes its nature, and source, sufficient information as defined in the appropriate regulation(s); the chain to discharge the duty of care and any other relevant information likely to affect the handling or disposal of the Waste; and ensures that the means of treatment and disposal are appropriate to the waste type.

Recorded Waste control documents are not complete and current.

2, 3, 5

M

85

The Service Provider will provide an on-going publicity, education and training programme for all staff, including Authority staff, in relation to the safe handling and segregation of all Waste and recyclables.  Training will be regularly reviewed and refreshed to maintain competency.  Training records will be maintained at all times.

Training has not been provided in accordance with the training programme and attendance recorded.

2, 3, 4, 5

M

86

The Service Provider will clearly display the strategy for the segregation and handling of Waste at all waste storage areas.

Waste segregation and handling procedures are not clearly displayed and implemented.

1, 2, 3, 4

W

87

The Service Provider will play a lead role in establishing and implementing of recycling strategies and cooperate with the Authority in achieving agreed objectives.

Recycling strategies are not in place as agreed with the Authority

3, 4

Q

88

The Service Provider will provide all receptacles, storage containers and consumables for the provision of this Service and will ensure each Zone has sufficient stock of such items to meet the normal demand of waste production and will ensure that Waste does not accumulate in areas where it is visible to Service Users or visitors or where it can create a nuisance or hazard.

Waste is not stored in the correct containers at all times.

1, 2, 3, 4

W

89

The Service Provider will ensure Waste collected is stored in a suitable secure external/ internal storage area prior to removal from the Facilities in accordance with the Service Standards set out in Appendix 2.

Waste is not correctly stored in designated external area prior to collection.

1, 2, 3, 4

W

90

The Service Provider will provide a planned waste 'cradle to grave' service to meet the normal waste outputs of the Authority across the Facilities. Plans will take full account of the category of waste and volumes produced and ensure additional hazards are not introduced as a result of waste being left for a period of time.

A planned Waste collection service is not provided and adhered to.

1, 2, 3, 4

W

91

Waste collection will be scheduled at such times and frequencies to ensure disruption to Resident's service/experience is minimised.

Times of collection have not been agreed and adhered to.

1, 2, 3, 4

W

92

Waste storage areas will meet the Service Standards set out in Appendix 2 and will not exceed their design capacity.

Waste storage areas do not meet the Service Standards.

1, 2, 3, 4

M

93

The Service Provider will provide a reactive Waste service to address Ad Hoc Service Requests.

Requests for a reactive Waste service not carried out in accordance with the Response and Rectification Times and Good Industry Practice.  

1, 2, 3, 4, 5

PR

94

The Service Provider will respond to all Ad Hoc Service Requests within the specified time [and Rectify all Faults within the relevant Rectification Time].

All Ad Hoc Service Requests [and/or Faults] are not responded to in the required time [or Rectified within the Rectification Times].

1, 2, 3, 4, 5

PR