28.7  Increased Monitoring Procedure

The following provisions shall apply until such time as the Service Provider shall have demonstrated to the reasonable satisfaction of the Authority that it will perform (and is capable of performing) its obligations under this Agreement and:

(a)  the Authority shall inform the Service Provider in writing, in reasonable detail, of the additional measures to be taken by the Authority or by the Service Provider (as the case may be) in monitoring the performance of the Service Provider;

(b)  if the Service Provider (acting reasonably) objects to any of the specified measures on the grounds that they are excessive it shall notify the Authority in writing within two (2) Business Days of the receipt of the notice, of the measures objected to (and of any changes necessary in order to prevent prejudice to the Service Provider's performance of its obligations under this Agreement);

(c)  the measures to be taken by the Authority and the Service Provider (as the case may be) shall be agreed between the parties or, in the absence of agreement within three (3) Business Days of the Authority's receipt of the Service Provider's objection, determined pursuant to the Dispute Resolution Procedure; and

(d)  the Service Provider shall bear its own costs and indemnify and keep indemnified the Authority at all times from and against all reasonable costs and expenses (if any) incurred by or on behalf of the Authority in relation to such increased level of monitoring (including an appropriate sum in respect of general staff costs and overheads).