22.  EMERGENCIES

22.1.  Under the Civil Contingencies Act 2004 the Authority is obliged to ensure that its services and therefore its contractors, such as the Service Provider, who are delivering services on its behalf, are able to operate effectively at all times in a way that meets the needs of its residents and addresses the needs of the workforce in the event of a major civil incident.  The Service Provider shall ensure that plans and procedures are in place to enable the continued operation of the Services during any form of major civil or other disruption.  In the event that the Authority's Premises are unavailable as a result of a major civil incident, the Service Provider shall use all reasonable endeavours to find alternative premises as soon as reasonably practicable from which to continue the operation of the Services.

22.2.  If an Emergency arises at any time during the Service Period which cannot be dealt with by the performance of the Services, the Authority may instruct the Service Provider to use all reasonable endeavours to procure that such additional or alternative services are undertaken by the Service Provider as and when required by the Authority to ensure that the Emergency is dealt with and normal operation of the Services resumes as soon as is reasonably practicable.

22.3.  As soon as reasonably practicable following each occasion on which an Emergency arises in accordance with clause 22.2 the parties shall liaise and seek to agree upon the additional charge (if any) to the Authority of providing any such additional or alternative services.  If such charges are not agreed or determined by the parties the matter shall be resolved in accordance with the Dispute Resolution Procedure (Schedule 16).