1.1  Service Charge Services

(a)  The Contractor shall ensure that all Tenants to be charged in respect of Service Charge Services are properly consulted as to the range and nature of proposed Service Charge Services in advance of the provision of such services.

(b)  The Contractor shall ensure that the range and nature of Service Charge Services provided are in accordance with Tenants' wishes in respect of such services, to the extent such wishes are reasonable and in accordance with the provisions of this Agreement.

(c)  [The Contractor shall ensure that any Service Charge Service (save for the provision of any personal heating and lighting or other housing benefit ineligible services) is a service the costs of which a Tenant on full Housing Benefit would be entitled to recover from the Authority as a result of the Tenant being on full Housing Benefit.]43

(d)  The Contractor shall comply, or shall ensure that the Landlord complies, with Good Industry Practice from time to time in relation to the determination of the Service Charge Services, the determination of Service Charges and the collection of Service Charges save in each case to the extent that such Good Industry Practice is not in accordance with the provisions of this Agreement.

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43  Authorities are to consider this provision in the context of their own schemes.  For example, an extra care scheme where a gym/restaurant etc is included and costs to cover their operation are included in the Service Charge.  This provision will not normally be appropriate to general needs schemes.