Tenancy & Estate Management

The Descriptive Document sets out the physical and social conditions on which you will need to make a lasting impression. Some of the concerns include [anti social behaviour, vandalism, litter].  As part of housing and estate management, please outline your approach for making a clear and visible impact from the outset.

Please provide details of how you would establish and subsequently maintain a positive and co-operative working relationship with the residents in respect of housing and estate management services to ensure that resident satisfaction is kept at high levels for the full concession period.  In particular, please provide details of your approach for working in partnership with residents and how arrangements to enable active resident participation in contract monitoring might be developed to foster greater resident inclusion. Your response should also include details of:

•  Procedure for dealing with customer queries and complaints

•  Arrangements proposed for public interface and systems of communication