"Available"

the Zone meets the standards set out in section 7 of this Output Specification after Certification.

"Availability", "Unavailable" and "Unavailability" shall be construed accordingly.

"Certification"

the process by which the Zone is validated to meet the Authority's requirements as set out in section 6 of this Output Specification.

"Competent Person Scheme"

A scheme set up under the Building Regulations 2000 (SI 2531/2000) as amended by the Building (Amendment) Regulations 2001 (SI 3335/2001) and the Building (Amendment) Regulations 2002 (SI 440/2002) using powers in Schedule 1, para 4(a) of the Building Act 1984 that allow a contractor to self-certify that works carried out meet the requirements of the Building Regulations without recourse to the local authority building control department.

"Core Service Hours"

Monday to Friday [ ]am to [ ]pm

Saturday [ ]am to [ ]

[Sunday [ ] to [ ]]2

"Environmental Improvement Plan"

An annual plan produced by the Contractor that targets energy savings, identifies for implementation energy saving initiatives, and identifies opportunities to reduce environmental impacts of service delivery across the contract.

"Minimum Tolerable Level"

The level of performance at which the Contractor receives maximum Service Failure Points for an individual service, as set out in section 8 of this Output Specification

"Performance Standards"

The standards to which the Contractor must perform as set out in section 8 of this Output Specification.

"Standard Service Level"

The level of performance required by the Authority for the Contractor to avoid accruing Service Failure Points, as set out in section 8 of this Output Specification

"Scheme Management Services"

"SMS"

The services required by the Authority as set out in section 8 of this Output Specification

"Zone"

An area defined by a Zone Data Sheet as found in Annex IX.