8.7.3  Reception/Concierge Services

The Contractor shall provide a comprehensive reception and concierge service designed not only to deal with visitors to the facility, but also to recognise the hub-like nature that the reception can fulfil for both residents and care staff.

In particular this service shall:  

a)  Act as the initial point of contact for all visitors to the building;

b)  The provision of a central switchboard services for all non-domestic calls to the facilities;

c)  Act as receiver of deliveries to the building, contacting recipients and arranging collection/porterage as appropriate.  This is to include arranging suitable systems for the delivery of daily items such as post, milk, newspapers, etc;

d)  Act as a help point for residents and care staff, including the provision of a face-to-face Helpdesk function to allow residents to report matters in person;

e)  Act as a central reference point for residents and care staff, including providing information on community services and organisations, providing messaging services, etc; and

f)  Assist with resident transport/mobility, arranging dial-a-ride services or other means of transport as required.