Contract Manage-ment
Service Area | Report-ing Period | Measure-ment Period | |||||||||
Interim 1 | Interim 2 | Interim 3 | Interim 4 | ||||||||
Contract Manage-ment | 1 | All staff working on site must be security cleared in accordance with [ ] | % of staff operating on the site who have been security cleared or whom are escorted at all times by a cleared operative | 99.90% | 99.92% | 99.94% | 99.96% | 99.98% | 100% | Monthly | Monthly |
2 | All staff performing duties under the contract are demonstrably competent to do so by qualifications, training and/or experience | % of deployed staff who are competent and qualified to perform the duties asked of them | 99% | 99.2% | 99.4% | 99.6% | 99.8% | 100% | Monthly | Monthly | |
3 | Health & safety policy, plans and risk assessments are completed, implemented and maintained for all aspects of service delivery | % of measurement period where documentation is demonstrably complete (having regard to the nature of services under the contract) and available for inspection | 99.90% | 99.92% | 99.94% | 99.96% | 99.98% | 100% | Monthly | Monthly | |
4 | Instances of non-compliance with policy, plan or recommendations of risk assessment | 5 | 4 | 3 | 2 | 1 | 0 | Monthly | Monthly | ||
5 | Environmental management policy, plans and risk assessments are completed, implemented and maintained for all aspects of service delivery | % of measurement period where documentation is demonstrably complete (having regard to the nature of services under the contract) and available for inspection | 99.90% | 99.92% | 99.94% | 99.96% | 99.98% | 100% | Monthly | Monthly | |
6 | Instances of non-compliance with policy or plan | 5 | 4 | 3 | 2 | 1 | 0 | Monthly | Monthly | ||
7 | Quality management plan is completed, implemented and maintained for all aspects of service delivery | % of measurement period where documentation is demonstrably complete (having regard to the nature of services under the contract) and available for inspection | 99.90% | 99.92% | 99.94% | 99.96% | 99.98% | 100% | Monthly | Monthly | |
8 | Instances of non-compliance with policy or plan | 5 | 4 | 3 | 2 | 1 | 0 | Monthly | Monthly | ||
9 | Equal opportunities policy is completed, implemented and maintained for all aspects of service delivery | % of measurement period where documentation is demonstrably complete (having regard to the nature of services under the contract) and available for inspection | 99.90% | 99.92% | 99.94% | 99.96% | 99.98% | 100% | Monthly | Monthly | |
10 | Instances of non-compliance with policy or plan | 5 | 4 | 3 | 2 | 1 | 0 | Monthly | Monthly | ||
11 | Contingency and Disaster recovery plan is in place | % of time in measurement period that plan is available for inspection | 99.90% | 99.92% | 99.94% | 99.96% | 99.98% | 100% | Monthly | Monthly | |
12 | Change management plan is in place | % of time in measurement period that plan is available for inspection | 99.90% | 99.92% | 99.94% | 99.96% | 99.98% | 100% | Monthly | Monthly | |
13 | Lead out plan is in place | % of time in measurement period that plan is available for inspection | 99.90% | 99.92% | 99.94% | 99.96% | 99.98% | 100% | Monthly | Monthly | |