Service Area

Performance Standard

Measurement Methodology

Minimum Tolerable Level

Performance Bands

Standard Service Level

Report-ing Period

Measure-ment Period

Interim 1

Interim 2

Interim 3

Interim 4

Tenant Participation

32

Implementation of a participation strategy that encourages involvement of tenants, [residents] [and the wider older peoples community]

Numerator: number of days in measurement period where strategy is implemented correctly

Denominator: Number of days in the measurement period

80%

83.00%

86.00%

89.00%

92.00%

95%

Monthly

Monthly