Continuous Improvement
Service Area | Report-ing Period | Measure-ment Period | |||||||||
Interim 1 | Interim 2 | Interim 3 | Interim 4 | ||||||||
Continuous Improvement | 33 | Provide opportunities for residents to comment on the services provided | % of days where a clearly identifiable means of allowing residents to provide feedback on services and/or propose ideas for improvement is available. | 90% | 91.80% | 93.60% | 95.40% | 97.20% | 99% | Monthly | Quarterly |
34 | Maintain a process to ensure all feedback and ideas received are properly considered | % of comments received that are properly considered in accordance with the procedures set out in the Service Delivery Plan | 97% | 97.50% | 98.00% | 98.50% | 99.00% | 99.5% | Monthly | Quarterly | |