Security

Service Area

 

Performance Standard

Measurement Methodology

Minimum Tolerable Level

 

Performance Bands

 

Standard Service Level

Report-ing Period

Measure-ment Period

 

 

 

 

 

Interim 1

Interim 2

Interim 3

Interim 4

 

 

 

Security

68

Unauthorised access

Number of incidents of unauthorised access within any Zone on any site

5

4

3

2

1

0

Monthly

Monthly

 

69

Unauthorised parking

Number of incidents of unauthorised parking on any site

8

6

4

3

2

1

Monthly

Quarterly