Events Management Services

Service Area

 

Performance Standard

Measurement Methodology

Minimum Tolerable Level

 

Performance Bands

 

Standard Service Level

Report-ing Period

Measure-ment Period

 

 

 

 

 

Interim 1

Interim 2

Interim 3

Interim 4

 

 

 

Events Management Services

70

Programme of events

% of events run in accordance with the published content and timing

90%

91.60%

93.20%

94.80%

96.40%

98%

Monthly

Monthly

 

71

 

% of time (measured in days) on which a valid alcohol licence is maintained for each facility.

99.9%

99.92%

99.94%

99.96%

99.98%

100%

Monthly

Annually

 

72

Fitness Suite Management

% of inductions carried out within 3 working days of request

95%

95.8%

96.6%

97.4%

98.2%

99%

Monthly

Quarterly