Service Area

Performance Standard

Measurement Methodology

Minimum Tolerable Level

Performance Bands

Standard Service Level

Report-ing Period

Measure-ment Period

Interim 1

Interim 2

Interim 3

Interim 4

Porterage

73

Assistance with moving large items

Numerator: Number of porterage services delivered within 24 hours of request

Denominator: Number of porterage services requested

95%

95.8%

96.6%

97.4%

98.2%

99%

Monthly

Monthly